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Fiori – Delightfulness explained by Kano model

Have you heard about Kano Model?

Do you know the difference between Expected Quality and Exciting Quality?

Confused? How are these terms related to SAP Fiori?

Check this article. Bhavesh has beautifully explained the importance of "Delightfulness" in SAP Fiori.

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Unconventional SAP

SAP is Exciting